We’ve Helped 2M+ Users Secure Their Crypto. Many Didn’t Get It Right the First Time

How expert crypto consulting could have prevented confusion, lost backups, and risky shortcuts

Introducing Trezor Expert Consultation

Get personal help to secure your crypto the right way — no guesswork, no shortcuts.

If you need help answering a crypto question, where do you go?

Youtube?
Reddit?
ChatGPT?

Sure, they all can be helpful. But what if you want accurate, tailored advice you can trust?

We have a big problem in the crypto industry

There’s too much content on buying and trading crypto and not enough on learning how to protect it.

It’s understandable since the crypto market has grown so fast, and everyone wants to get involved quickly. But this rise without enough consideration for security and education has contributed to billions of dollars of crypto being stolen through phishing scams or lost due to simple mismanagement.

• Beginners can skip the basics for the sake of convenience and speed
• Advanced users can complicate their setup due to overconfidence

All while crypto-curious onlookers watch in confusion and fear!

Balancing security, privacy, and usability isn’t easy.

As our CTO, Tomáš Sušánka, says:

“There’s a saying in the security world that I love and firmly stand by:­

‘Security at the cost of usability comes at the cost of security.’

That captures exactly what we’re fighting for. Self-custody solutions must be both secure and easy to use because if people avoid them due to complexity, the whole point of crypto security falls apart.”

To connect that bridge, we need a service that removes the guesswork of crypto security. Mastering self-custody isn’t something to rush; that’s how you get yourself in a bad situation.

So if you’ve tried tutorials, scrolled through forums, or asked that one friend who “knows crypto” but still feel unsure, our Trezor Experts are here to help!

Trezor Expert Consultation is our new, premium service that helps you master your Trezor, gain confidence, and explore features like staking, trading, and other Trezor Suite tools, regardless of your experience level.

We don’t like to brag, but we started the hardware wallet industry over a decade ago when we released the Trezor Model One in 2014. And with over 2M+ users, we’ve seen it all!

We’ve seen all the common mistakes and unique circumstances that have led to self-custody issues.

And we want you to have complete peace of mind in your self-custody setup and future.

• No more 3 AM doubts about your security
• No falling for common phishing attempts
• No worrying about your wallet backup

Trezor Expert Consultation exists to stop disasters like this from happening:

“I wrote it down and secured it in multiple places but all were lost in the fire sadly.”

An early consultation would have highlighted that a metal wallet backup like Trezor Keep Metal was worth considering for environmental damage in case of a freak event.

What do you get from a Trezor Expert Consultation session?

* One hour of personalized, one-on-one consultation with a Trezor Expert: Get a full hour of expert attention, where you can ask specific questions, get actionable advice, and receive clear answers to any concerns regarding your Trezor and crypto.

• Accurate, expert answers tailored to your Trezor questions: From new assets to recovery processes, security settings, and advanced features, you’ll receive guidance tailored to you.
• Interactive sessions: Engage in hands-on discussions with an expert to clarify any doubts and explore complex topics in real-time, ensuring you get the most out of your Trezor.
• Follow-up email with curated resources and session notes: After the session, you’ll receive a summary email with helpful resources and notes, making it easy to reference and apply what you’ve learnt.

👉 Learn more here

“Who is it for?”

Trezor Expert Consultation is for anyone who wants clear, one-on-one guidance to master their crypto security, without the stress.

Perfect for:

• First-time crypto users who feel overwhelmed
• Advanced users looking to boost security
• Anyone frustrated by conflicting advice online
• Friends and family who are curious about crypto but don’t know where to start

For example, this service would be perfect for someone like Peter Schiff, everyone’s favorite gold bug:

Peter understood the importance of self-custody, but like many first-time hardware wallet users, he found the process challenging.

You might know someone like Peter…

Maybe he’s your dad, uncle, grandfather, work colleague, or that random person in the supermarket you decided to talk at about Bitcoin and central banking while waiting to checkout.

He has a big interest in investing and finance.
He’s passionate about gold.
He’s always been a little bearish on crypto.

He’s never owned a hardware wallet, but when he’s ready, he’ll need help.

And this is just one demographic we’ve seen coming into crypto!

We also get questions like this quite often on the Trezor Reddit:

#### Or this:

#### Even this:

That’s four different people with unique requirements, and it’s like this for everyone! We all have different needs and knowledge levels that require tailored advice.

And if one consultation session with a Trezor Expert can save you hours of time and potential mistakes, isn’t that worth it?

### “What can I ask during a session?”

Almost anything. Unlike our onboarding sessions (which focus on the device setup), this is a deep dive into all things Trezor.

Here’s some of what we cover:

• Moving crypto between exchanges and Trezor
• Buying, selling, and swapping in Trezor Suite
• Setting up staking (ETH, SOL, ADA)
• Using wallets like MetaMask or Sparrow securely
• Creating + managing passphrase wallets
• Upgrading to Multi-share Backup
• Setting up Trezor Keep Metal for disaster-proof security
• Securing PINs, backups, privacy tools, and more

Got a specific goal or concern? We’ll tailor the session to your journey!

“John’s knowledge with crypto is evident but he was able to take a complex topic and break it down into easy to understand pieces. Buying crypto and moving from hot to cold storage can be daunting but John was able to explain what to do and how to do it. Many thanks John!”

Stop guessing and start securing your crypto with confidence. Are you new to self-custody or just looking to optimize your setup? A Trezor Expert can guide you through every step of your journey.

Click here to learn more about Trezor Expert Consultation**.**

**Take control,**The Trezor Team

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Thanks for reading! If you enjoyed this article, give it a clap (or a few!) and drop a comment below — we’d love to hear your thoughts. Don’t forget to follow for more insights and updates on the exciting world of crypto security.

Stay secure, and see you next time!

We’ve Helped 2M+ Users Secure Their Crypto. Many Didn’t Get It Right the First Time was originally published in Trezor Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.